FAQs
Product & Usage
Q: How do I use the Rezia Stem Cell Nail Growth Pen?
A: Simply twist the pen to dispense the formula, then brush it onto clean, dry nails and cuticles. For best results, use daily and allow it to absorb fully before applying other products.
Q: How long does it take to see results?
A: Results may vary, but many users notice stronger, healthier nails within a few weeks. Consistent use will help maximize growth and improvement.
Q: Is this safe for all nail types?
A: Yes! Our formula is designed to work on all nail types, whether weak, brittle, or slow-growing. It is free from harsh chemicals and safe for regular use.
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. After processing, shipping typically takes 2-4 weeks depending on your location.
Q: Will I receive a tracking number?
A: Yes, once your order is processed, you will receive a confirmation email with tracking details. If you do not receive one, please check your spam folder or contact us at reziaservices@gmail.com.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Please note that international orders may be subject to customs fees, which are the customer’s responsibility.
Returns & Refunds
Q: Can I return my order?
A: At this time, we are not accepting returns or refunds. Our return system is currently unavailable, and we are working to have it up as soon as possible. Orders placed while returns are unavailable cannot be returned or refunded.
Q: What if my order arrives damaged?
A: If your item arrives damaged or defective, please contact us within 48 hours of delivery at reziaservices@gmail.com with photos, and we will assist you.
Other Questions
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled before they are processed. Once processing begins, we cannot make modifications.
Q: How can I contact customer support?
A: You can reach us anytime at reziaservices@gmail.com. We offer 24/7 email support and aim to respond within 24-48 hours.
If you have any other questions, feel free to reach out. We’re here to help!